New round to accelerate rollout of AI Phone Agents

October 30, 2024 09:06 AM Eastern Daylight Time

NEW YORK–(BUSINESS WIRE)–Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers. Regal has now raised $83M in total. This new funding marks a significant step forward in Regal’s mission to build a new standard in high-touch, personalized customer communication leveraging generative AI.

“Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time — enabling businesses to ensure high-quality, personalized, affordable customer interactions.”Post this

Contact centers need to be rescued

Large early online retailers saw contact centers as an unnecessary cost center. They pushed legacy Contact Center (CCaaS) providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots.

But customer satisfaction with contact centers and the current “low-touch” model is at an all time low. Unlike traditional contact center software, Regal’s technology provides a high-touch (but cost-efficient) model that understands customer intent signals, tailors interactions to each customer, and automates multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents.

A new era in customer communications

The new capital will enable Regal to accelerate the rollout of its AI Agents to contact centers. Regal will offer AI Agents tailored for healthcare, education, insurance, and local/home services – including specific use cases like qualification, inbound routing, scheduling, and reminders.

“With this funding, we’re excited to continue re-imagining the core contact center technology and the way businesses engage with their customers,” said Alex Levin, CEO and co-founder of Regal.io. “Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time — enabling businesses to ensure high-quality, personalized, affordable customer interactions.”

Delivering real business impact

Regal’s AI-driven CCaaS solution is already driving tangible business results for clients. Niraj Patel, CTO at LiveEasy, commented, “I am amazed by what Regal’s AI Phone Agents are capable of. Regal is helping us stay well ahead of the competition.”

James Hummer, VP of Sales at Ethos, added, “Regal’s AI Phone Agent has been a game-changer for our sales calls. Its features seamlessly integrate into our workflow, allowing us to test, stay compliant, and improve our results at every stage.”

What we are building

Regal’s AI Phone Agents represent the next evolution in customer communication, solving key pain points businesses face with traditional contact center models. Unlike legacy contact center software, which often takes a one-size-fits-all approach, Regal’s solution is built to understand customer intent signals and tailor interactions for better outcomes. Its foundational first-party data model, easy-to-use automation, and native AI help ensure personalization instead of compromising it.

The platform’s core benefits include:

• AI-driven customer engagement that feels human but operates with the efficiency and availability of advanced automation.
• 24/7 availability with infinite voice concurrency, ensuring businesses can scale operations without additional hiring or training costs.
• Customized interactions, based on every customer signal and conversation, adapt to customers’ needs, improving customer satisfaction and lifetime value.
• Robust integrations with 40+ existing systems, enable secure data referencing, qualification, and transfer to human agents when necessary.
• Better business value includesvariable costs aligned to customer interactions, and guardrails and automated AI QA scorecards for safety and security.

Leveraging AI to transform contact centers

Regal predicts that over 90% of contact center interactions will be autonomous by 2035. Its AI Agents represent the future of customer communication, offering a safe and scalable solution for high-touch interactions like fixing recurring payments, scheduling installation appointments, life insurance qualification calls, and healthcare reminders.

“Generative AI Agents hold the promise of affordable, high-touch customer interactions that will become the norm over the next decade,” Levin added. “We are proud to lead this shift with AI Agents that enhance the customer experience and improve operational efficiency for high-touch consumer businesses.”

About Regal.io

Founded in 2020 in New York City, Regal is the new standard in high-touch customer communication. Customer-first brands including Angi (formerly Angie’s List), AAA, Google, Harvard (through Podium Education), K Health, Kin Insurance, Ro, Toyota, and Varsity Tutors have improved their engagement with hundreds of millions of customers through Regal.
For more information, please visit https://regal.ai.

Contacts

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PRforRegal@bospar.com

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