Package.ai revolutionizes big-box retail by unifying last-mile delivery operations and customer engagement on a single comprehensive AI-powered SaaS platform

First institutional fundraise enables Package.ai to continue scaling its platform, grow its customer service teams and expand partnerships with leading retailers across the globe

January 21, 2025 06:00 AM Eastern Standard Time

TEL AVIV, Israel & NEW YORK–(BUSINESS WIRE)–Package.ai, an AI-based platform that revolutionizes customer engagement and last-mile logistics for big-box retailers and service providers, today announced a minority growth investment led by Susquehanna Growth Equity (SGE), an entrepreneur-centric growth equity firm. SGE’s investment marks the first institutional fundraise for Package.ai, which has been mostly bootstrapped since inception.

The funding round comes amid a unique paradigm shift for the broader retail sector underpinned by the advent of AI-enabled tools that are driving industry-wide modernization and customer standards as retailers across the globe increasingly seek ways to create a platform that combines an ‘Amazon-like’ customer engagement experience with an ‘Uber-like’ delivery experience. Package.ai has been transformational for home furnishing retailers and service providers that previously relied on legacy systems that placed logistics and customer service in separate silos across their business. By uniquely combining Gen-AI technology, last-mile intelligence and customer engagement data, Package.ai is pioneering retail’s pivot towards modernization as more and more brands seek to improve operational efficiency while providing humanlike services at scale with a more personalized customer experience from the website or store interactions through to the final step of the delivery process.

“We are excited to have found a vision-aligned partnership in SGE as we continue our mission of helping retailers modernize and enhance their operations with a customer-centric view,” said Ziv Fass, Co-founder and CEO of Package.ai. “The tech and retail industry is evolving from point solutions for last-mile management and customer engagement to a unified and specialized AI platform. This paradigm shift enables our customers to break the tradeoff between logistical efficiency and a quality customer experience to generate significant gains in customer satisfaction and loyalty. We look forward to collaborating with SGE, whose operational expertise and belief in our mission will be invaluable as Package.ai continues on its growth trajectory.”

“Package.ai is at the forefront of the AI revolution, and we are evolving the way in which retailers and home service providers operate and interact with their customers,” said Yoav Sadeh, Co-Founder and CTO of Package.ai. “We are constantly innovating our platform with custom AI capabilities and last-mile intelligence, and with these expanded capabilities, we are actively helping brands strengthen the relationships with their customers, who in turn become online advocates and repeat buyers.”

Founded in 2017 in Tel Aviv, Package.ai is expanding rapidly, serving hundreds of partner brands globally, and has positioned itself to be the new industry standard for furniture and appliance retailers seeking to leverage AI to create a lasting competitive advantage and future-proof their business, without interruptions to their operations. Package.ai intends to expand its evolving base of retail customers across North America. Some of their current customers include Ashley DSG, Big Sandy Home Furnishings, Bob Mills, Yale Appliance, and more.

“We are proud to partner with Package.ai, which has built an established platform at a level competitive with brand names like Amazon and Wayfair through its differentiated model and relentless innovation to solve a common problem in the industry. It is a rare feat for an Israeli-based, bootstrapped company to achieve this level of success with large retail brands operating on a global level, and we look forward to supporting their growth,” said Noa Wolfson, Partner at SGE who led the investment and will join Package.ai’s Board of Directors.

About Package.ai

Package.ai is the first unified last mile logistics and customer engagement platform powered by AI, leading to 10X growth in brand loyalty, advocacy and customer life-time value. Package.ai is trusted by leading retailers, such as The Dufresne-Spencer Group (DSG), Big Sandy Superstore, Bob Mills Furniture and Don’s Appliances. For more information, visit www.package.ai.

About Susquehanna Growth Equity

Susquehanna Growth Equity (“SGE”) is an entrepreneur-centric growth equity fund with flexible capital and time horizons. SGE is exclusively focused on growth-stage software, services, internet, and information services companies. The firm has invested over $4 billion in 100+ market-leading technology and services companies over the last 18 years and has portfolio companies across the US, Canada, Europe, and Israel. SGE is backed by a unique and patient source of capital, enabling the firm to give entrepreneurs and management teams freedom and flexibility to maximize growth. To learn more, please visit www.sgep.com.

Contacts

Media:
Roni Dagan
roni@package.ai
+972-50-2176935

For Susquehanna Growth Equity:
Gasthalter & Co.
sge@gasthalter.com
(212) 257-4170

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