Echelon’s AI agents deliver ServiceNow implementations and operations at software speed, with consultant-level quality and unlimited scale, thus reshaping the $1T IT services industry

SAN FRANCISCO–(BUSINESS WIRE)–Echelon, the AI platform automating enterprise IT implementations, development, operations and managed services, today emerged from stealth and announced $4.75 million in seed funding led by Bain Capital Ventures. Its AI agents compress ServiceNow implementations from months to days, replacing the need for offshore developers that have made enterprise IT rollouts slow, expensive and often unreliable. Additional investors include leading angels and executives from Anthropic, ServiceNow, Salesforce, Meta, Atlassian and PagerDuty.

Enterprise software platforms like ServiceNow are foundational but notoriously hard to implement and maintain. Enterprise IT rollouts have suffered from ongoing talent shortages, poor-quality offshore labor and inconsistent service. According to industry research, demand for ServiceNow professionals is outpacing supply, with many customers turning to offshoring partners who deliver mixed results. The $1 trillion global IT services market remains ripe for disruption.

Echelon has built the first-ever AI agents that handle end-to-end enterprise software delivery, starting with ServiceNow. Echelon replaces the need for offshore developers with AI agents that compress project timelines from months to days. Instead of hiring an outsourced ServiceNow consultant, companies can now activate a trained Echelon agent that works alongside their internal team to execute platform migrations, custom application development, managed services, and ongoing maintenance instantly and consistently. The result is faster time to value, fewer errors and better ROI for both customers and their platform vendors.

“The biggest barrier to digital transformation isn’t technology — it’s the time it takes to implement it,” said Rahul Kayala, founder and CEO of Echelon. “AI agents are eliminating that constraint entirely, allowing enterprises to experiment, iterate, and deploy platform changes with unprecedented speed. This unlocks a completely different approach to business agility and competitive advantage.”

Echelon’s AI agents are purpose-built for platforms like ServiceNow, combining system-specific expertise with the ability to execute real enterprise workflows. Customers can assign development tasks, configuration changes or entire implementations directly to AI agents, who work in tandem with platform admins. These agents are continuously trained on new platform capabilities and industry best practices to maintain quality and compliance at scale. Echelon is currently focused on serving ServiceNow customers, with plans to expand support for additional platforms.

Early customers spanning large technology enterprises, financial services and healthcare companies say that Echelon has enabled them to take on digital transformation initiatives that would have been impossible with traditional consulting resources.

“AI is fundamentally reshaping how ServiceNow is developed and deployed,” said Trinh Nguyen, ServiceNow platform owner at Okta. “Echelon is leading that transformation, giving platform teams effectively unlimited development capacity to unlock adoption and automation at scale.”

Echelon’s breakthrough is transferring decades of elite consultant expertise directly to AI agents. The company’s AI agents are trained by elite ServiceNow experts from the world’s best consulting firms like Accenture and Thirdera. This embedded expertise enables the AI to handle complex requirements, governance standards, and edge cases that typically require senior consultants. The result is enterprise-grade implementation quality at software speed — something neither traditional consulting nor off-the-shelf AI tools can deliver.

“AI agents are redefining the $1 trillion IT services industry, shifting it from people-based delivery to outcome-based delivery,” said Aaref Hilaly, partner at Bain Capital Ventures. “The Echelon team saw this shift early at Moveworks, where they proved AI could transform IT operations. Now they’re applying that same insight to the broader IT services market.”

The company is experiencing explosive demand from enterprise customers who are actively rethinking their platform delivery strategies around AI-powered autonomous IT developers. With these funds, Echelon will expand its technical team and deepen product capabilities as it prepares to scale customer delivery. With strategic backing from executives from Anthropic, ServiceNow, Salesforce and Meta, Echelon will expand to meet growing demand while extending its automation approach to additional enterprise platforms where similar implementation bottlenecks exist.

About Echelon

Echelon automates enterprise software implementation using AI agents trained by consulting experts with decades of implementation experience. Founded by former Moveworks team members and backed by Bain Capital Ventures, enterprise software executives, and AI industry leaders, the company helps global enterprises execute IT projects faster, more reliably and without the need for offshore labor. Learn more at echelonai.com.

Contacts

Media Contact

Rachel Colson
Bain Capital Ventures
press-BCV@baincapital.com

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