Customer Success Pioneer Guy Nirpaz Secures $4 Million in Seed Funding from Leading Investors

January 30, 2025 08:00 AM Eastern Standard Time

PALO ALTO, Calif.–(BUSINESS WIRE)–Perspective AI emerged from stealth today to announce a $4 million seed funding round led by Village Global, Array Ventures, Honeystone VC, Recursive Ventures, Darkmode VC, and prominent angel investors.

“Real insights come from listening – not just collecting data,” says Guy Nirpaz. “Perspective AI was created to scale the kinds of conversations where customers finally tell you what’s really going on.”Post this

“After 15 years in customer success, I’ve learned one thing: surveys lie,” says Guy Nirpaz, Perspective AI founder and CEO. “Real insights come from listening – not just collecting data. Perspective AI was created to scale the kinds of conversations where customers finally tell you what’s really going on.”

The seed investment accelerates Perspective AI’s mission to turn fragmented data into customer clarity by decoding intentions and aspirations through conversations, helping businesses make smarter decisions and achieve exceptional results by:

• Accelerating sales cycles with learnings from recent buying decisions
• Enabling product teams to make better investment decisions with actionable insights
• Boosting net revenue retention by increasing engagement with customer success teams

“Guy doesn’t chase trends – he solves real problems he’s lived,” said Ben Casnocha, partner at Village Global, a $500 AUM early-stage venture firm backed by some of the world’s most successful entrepreneurs. “At TOTANGO, he redefined how companies retain customers. Now he’s reimagining how they talk to them. That’s why we backed him.”

Early adopters already see the impact. John Avilla, owner of Sound Union musicians’ club in Redwood City, California, says, “Perspective AI helps us develop a well-informed understanding of what drives our members. That’s invaluable for growing our business and building our brand.”

Nirpaz invented the Customer Success category with TOTANGO. Now he’s tackling what companies call “the #1 growth barrier” – inability to decode customer truths at scale.

“Your CRM knows what customers bought. Your surveys guess why. Perspective AI delivers the missing layer: the human truth behind every decision,” says Nirpaz. “Without it, you’re building your future on guesses.”

Visit getperspective.ai to begin understanding your customers through conversations. Your first 25 conversations are free. Connect with us on LinkedIn and Twitter. Download our press kit.

About Perspective AI

Perspective AI is for companies who are tired of guessing what their customers are thinking. Founded by Guy Nirpaz, it’s the only tool that scales the messy, honest, human conversations into real customer truths. No forms. No confusion. Just clarity.

Contacts

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