Zendesk has announced the acquisition of HyperArc. According to the company announcement Zendesk is a pioneer in Agentic AI-powered customer service, offering a Resolution Platform designed to redefine customer experience with advanced tools. The company provides cloud-based customer service and engagement software, including support ticketing, live chat, messaging, knowledge base management, and analytics tools, which help organizations manage customer interactions across various channels. Zendesk recently acquired HyperArc, an AI-native analytics platform, to accelerate its analytics capabilities and integrate next-generation, GenAI-powered insights into its offerings. This acquisition aims to create a unified analytics platform that builds on Zendesk’s existing foundation, enabling customers to benefit from new GenAI-powered insights and automations for smarter, faster decision-making.

To learn more about Zendesk, visit http://www.zendesk.com/
Company LinkedIn Page: https://www.linkedin.com/company/zendesk/

Company Contact:

Tom Eggemeier, Chief Executive Officer
888-851-9456

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