The BackOps AI platform accelerates customer response times by 93% and automatically files 100% of eligible carrier claims

SAN FRANCISCO–(BUSINESS WIRE)–BackOps, the world’s first AI-native operating system for supply chain operations, today announced it has raised $26 million in Series A funding. The round was led by Theory Ventures, with participation from Gradient, Construct Capital, and 10VC. With the new funding, BackOps will continue to scale its team and accelerate the product roadmap to support growing demand for its AI-driven logistics automation.

BackOps, the world’s first AI-native operating system for supply chain operations, accelerates customer response times by 93% and automatically files 100% of eligible carrier claims.Share

Behind every delivery – from groceries and pharmaceuticals to automotive parts – is a vast network of carriers, warehouses, vendors, and customer service teams managing thousands of issues every day. Supply chains involve dozens of interconnected steps, often spanning 40–60 processes across multiple vendors and software systems, yet logistics operations had to patch together various systems and manual processes to track shipments, respond to customer inquiries, and file claims. BackOps’ platform links these components together, creating a unified system that can anticipate issues and resolve exceptions automatically.

“Supply chains are incredibly complex systems with dozens of vendors, tools, and workflows involved in every shipment,” said Sean McCarthy, co-founder and CEO of BackOps. “Companies need systems that go beyond tracking the problems, they need help solving them. We built BackOps to connect those pieces together and automate the work logistics teams have historically had to do manually. The result is clear: teams gain the time and headspace to focus on delivering excellent customer service. This is just the beginning of how we’re raising the bar for what companies can expect across their entire supply chain.”

Connecting and Automating the Modern Supply Chain

BackOps’ platform uses AI to turn communications, such as emails, messages, or service tickets, into automated workflows across the supply chain. The company currently offers two core products:

• AI Process Center captures institutional knowledge by recording how employees complete logistics workflows, identifies inefficiencies and converts those processes into automated actions.
• Relay, BackOps’ automation engine, is agentic and runs continuously across communication channels to detect issues and resolve them automatically, such as filing carrier claims, initiating reshipments, responding to customer inquiries, and collecting documentation. When human intervention is required, Relay provides full context and suggests next steps to speed resolution.

Delivering Measurable Results for Logistics Teams

BackOps customers span industries, from one of the world’s largest automobile manufacturers, to one of the largest global retailers, to leading grocery chains and major U.S. machinery suppliers.

Customers report that 100% of eligible carrier claims are being filed automatically with BackOps, and significant operational improvements including up to 60% time savings for logistics teams and 93% faster response times to customer inquiries.

Building the Future of Supply Chain Operations

“Supply chains are the backbone of the global economy, but most of the work that keeps them running is painfully manual. BackOps is building the intelligent operating layer for logistics,” said Tomasz Tunguz, General Partner at Theory Ventures. “By applying AI directly to the operational fabric of supply chains, BackOps has the potential to unlock massive efficiency gains for companies moving goods around the world. We’re excited to support a team that understands these problems from the inside out and is turning AI into a real force multiplier for logistics operations.”

BackOps is expanding its engineering, product, and go-to-market teams to accelerate its mission to unify the world’s logistics teams. The BackOps Careers page lists open positions.

About BackOps

BackOps is the AI-native operating system for supply chain operations. The company’s platform automates complex logistics workflows across communication channels, vendors, and systems, helping organizations respond faster to issues, reduce operational costs, and improve customer service. BackOps works with companies across industries including grocery, pharmaceuticals, automotive, manufacturing, retail, and more.

Learn more at www.backops.ai.

Contacts

PRESS CONTACT:
Mollie Starr, mollie@milkandhoneypr.com
BackOps: info@backops.ai

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